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 Communication
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Module 1: Business Socializing
Module 2: Business Telephoning
Module 3: Phone Interviews
Module 4: Business Presentations
Module 5: Business Meetings
Module 6: Negotiation
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Module 1: Business Socializing |
-Making first contact (breaking the ice)—effective self-introduction
-Small Talks： |
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•Who, What, Where, When, Why?
•Conversation Starters
•Practice 1: At a Bus Stop
•Practice 2: At the Office
•Practice 3: At a Party |
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| -Cross-cultural business etiquette and communication |
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Module 2: Business Telephoning |
| Checklist— opening a call: |
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-Introduce yourself
-Ask for connection
-Check the name of the person you are calling
-(small talk)
-Introduce the subject of call:
-Listen actively to responses: |
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| During a phone call |
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-Taking messages:
-Structuring a call
-Responses
-Excuses |
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| Closing a call |
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-Confirmation
-Closing signals
-Thanking
-Sending regards |
Phone Conversation Etiquette |
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| Module 3: Phone Interview |
Personal traits
Types of interviews |
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-Structured interviews
-Open-ended interviews
-Group interviews
-Stress interviews
-Video/phone interviews
-Situational interviews |
Questions about possible scenarios
Procedures of an interview
Handling difficult questions
The close
Following-up after the interview |
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Module 4: Business Presentations
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-Key features of an effective presentation
-Making a good introduction: preparation and delivery
-Organization: key words and phrases for linking ideas
-Using visual aids effectively: graphs, charts and images
-Emphasizing and maximizing your message: using body language to communicate
-Managing effective Q & A |
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Module 5: Business Meetings
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-Opening a meeting (stating objectives, roles, procedure)
-Controlling the direction of a meeting (linking items and ideas)
-Interrupting (agreeing and disagreeing)
-Holding the floor (presenting the argument)
-Closing a meeting |
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| Module 6: Negotiation |
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-Preparing the ground: preparation and introductions
-Establishing positions: presenting yours, getting feedback
-Clarifying positions: active listening, effective questioning
-Managing conflict: avoiding personal criticism, tone and deflection
-Bargaining: maintaining positive communication styles
-Summarizing and agreeing to follow-up: win-win vs. zero-sum |
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Business Soft Skills